Back

Returning Your Rental Instrument

**Your child's school/teacher is not part of your rental agreement.

You must contact Leonards Music to schedule a return pick-up of your instrument or bring it to our store.

Contracts will not be closed until the instrument is in our possession. 

Leaving your instrument at the school without notifying Leonards Music does not qualify as returning your instrument.

You MUST notify us directly.

Before ending your contract: You can check your current balance and discounted pay-off totals by logging into our website here and clicking the "Reference Number" next to the rental instrument in question. You are also welcome to call or email our office for this information.

Returning for the Summer?

As a valued customer, it is important to us that you know the benefits of continuing your rental contract over the summer months. There is a financial benefit. Maintaining your rental contract means growing your investment. The credit you have accrued through the year will continue to grow toward ownership of your instrument. If you terminate your rental for the Summer, all credit earned will be forfeited at the closing of your contract. Any payments made prior to returning your instrument cannot be refunded or pro-rated.

Follow this link to learn more about Earned Credit; Understanding Rent to Own

Returning to change instruments?

You will need to enter a new contract for the instrument you are changing to and return the current instrument you have. Contract credit from the instrument being returned cannot be transferred to the new instrument. See "How to Return Your Instrument" below for instructions on how to do this. You can enter your new contract here; Start your New Rental

Fractional String Size-ups

Sizing up your fractional strings is free and does not require a return request. Call or email our office and we will schedule a date to pick-up your child's current instrument and drop off the new size for them. 

How to Return Your Instrument

*REQUIRED* Prior to returning your instrument, all used reeds, bell covers, face masks and personal belongings must be removed from the case

There are two (2) options for returning your instrument;

1.) Bring it in: You may bring your instrument to our store during normal business hours, no appointment required. When you arrive, we will verify the serial number and check to make sure all accessories are included; example: mouthpiece, cap, ligature, strap, shoulder rest, etc. Failure to include these items may result in a replacement charge. (Valve oil, slide cream, cork grease, are considered consumable items and there is no penalty if these are not included)

2.) Schedule a Pick-Up: We will schedule a day to come to your child's school to pick-up the instrument being returned. Fill out our online Return Request Form, call our office or email us and we will advise you which day we will be coming. Once you have scheduled your return pick-up, your child must leave their instrument in the Main Office of their school prior to the pick-up date.

Make sure all accessories are included; example: mouthpiece, cap, ligature, strap, shoulder rest, etc. Failure to include these items may result in a replacement charge. (Valve oil, slide cream, cork grease, are considered consumable items and there is no penalty if these are not included)

*IMPORTANT* If the instrument is not there when our driver arrives for the scheduled pick-up it becomes your responsibility to bring the instrument to our store to close your contract. We will not schedule a second attempt unless we receive prior notification from you before 9:00 am on the date of the scheduled pick-up that the instrument will not be there.

Rental Return Request Form   Use this link for our convenient online request form.