Rentals - Frequently Asked Questions (FAQ)

How long is this rental for?

All contracts are on a month-to-month basis. 

Is there a deposit required when renting an instrument?

There is no deposit required.

How do I rent my instrument?

Please click this link for detailed information; Rental Information

I am renting multiple instruments for my children, do I need to fill out a new contract for each child?

Yes, for legal reasons as well as record keeping purposes, it is required that each instrument (and player) have their own contract filled out.

What if my child's instrument isn't working properly?

Please call or email us and we will arrange to pick your instrument up at your child's school within 48 hours. We will bring it back to our shop for repair & return it on the very next school day. If the instrument requires extensive repair, a loaner will be provided. Your are always welcome to bring the instrument to our store and have a technician go over it while you wait.

When will the instrument be owned by me?

Each contract has a certain number of months that will pay off the instrument. Once you have paid through the number of months listed on your contract, the instrument is yours.

What if I want to buy the instrument early?

We offer a 35 % discount off the remaining balance within the first 12 months and a 25% discount on the remaining balance at any time after 12 months. Just call or email us to find out what your buy-out price would be. Note: String instruments do not qualify for the discount.

What if I want to return the instrument?

You must call or email us and we will make arrangements to pick-up your instrument at your child's school. Note: DO NOT leave the instrument at the school without notifying us. Your instrument will not be returned and your monthly charges WILL continue. See Returning Your Rental for more information.

Will I owe any money if I return the instrument?

No additional money will be owed as long as your payments are up to date. There are no monetary penalties for returning your instrument.